Think about the last time you spent an evening at a restaurant with some good friends. Was it an enjoyable experience? Can you remember all the details? How nicely was the food presented? How professional was the service? How clean and comfortable was the restaurant? Was the noise level acceptable, enhancing the meal? Overall, did you have a pleasant experience, and will you …
I Feel for You
Running behind today? Feeling like you’ll never get done with that to-do list? Always playing catch up? Wishing there were a few more hours in each day, or maybe even another day added to the week? If we’re able to understand exactly how these questions would make someone feel, that’s and example of empathy. Empathy can be a valuable instrument …