Interpret. It’s a strange looking word with a straight-forward meaning. It is defined by the Cambridge Dictionary as “(deciding) what the intended meaning of something is.” Every word that we provide to our paying clients, what we say, what we email and text, and what we write in our inspection reports is going to be interpreted. And interpreting what we mean …
Avoiding Misunderstandings
Recently, I was writing content for a website, putting together a series of FAQs about the home inspection process. One of the articles was intended to explain to prospective homebuyers why it is important to obtain a copy of the Standards of Practice their home inspector follows. I explained that this document defines the scope of the inspection: what the …
Our Defendability Score
Wouldn’t it be great if everyone we dealt with in our businesses (and our lives) saw things from our point of view? Whenever there was a problem, we would talk it out, they would quickly see things our way and the issue would miraculously disappear! Unfortunately, that’s not the way that things work in the real world. We are certain …
To Re-inspect or Not to Re-inspect
Being a home inspector is usually pretty straightforward. Someone calls us, we do their home inspection, and get paid. One, two, three; nothing much unusual in that process. But, sometimes, we’re asked to do things that are outside our normal routine. It’s in situations like these, when we’re asked to step outside our comfort zone, where we’ve got to be …
Never (Having to) Say You’re Sorry
As I recently celebrated my 54th birthday, I was surprised to receive a gift that I had not been expecting. Responding to a knock at the front door, my daughter was shocked to find a sheriff’s deputy standing there, waiting to serve me with a lawsuit. While it wasn’t on my wish-list, that was one birthday surprise that will be …
The Value of Providing Value
While I’m certainly not an attorney, it’s fairly easy for the average person to learn almost everything they need to know about the law from a small amount of quality internet research. While doing a bit of investigation to see if there were any ways that I could improve my current home inspection contract, I came across a site where …
One (3) of Your Most Important Documents
Without a doubt, one of the most important documents in the home inspection process (or any business deal, for that matter) is the contract. Contracts help set the terms of the business relationship, ensure that the parties know exactly what’s expected of them and provide a legal framework against which any future disputes should be judged. This is the last …
One of Your Most Important Documents
Running a small business as a home inspector can be a wonderfully rewarding experience. It’s a unique job that has a lot of perks. We get to be in a different place every day, and not stuck in the same cubicle next to “Gum-smacking Sally.” We get to interact with different people every day, not forced to attend yet another …
Giving Away Your Hard Work for Free
Every real estate agent loves a good business opportunity. It’s even better when it seems like a great deal falls from the sky without warning. Wow, it’s gonna be a great day! Think about getting a really good listing. You get a message from a potential client, who heard about you from one of their friends you’ve worked with in …
What Are They Paying You For? Why More Information Is Better for Everyone.
Recently, I was doing some writing for a website, creating some FAQ’s about the home inspection process. This particular FAQ was intended to explain to potential home buyers the importance of getting a copy of the Standards of Practice that their home inspector adheres to during their inspection process; that this document explains to them exactly what the home inspector …