So many businesses in today’s world seem to be indifferent to their customers, acting as if they don’t care if someone gets offended, as they’re sure that another customer will come right along to take the place of the irate client. They seem to radiate a misguided confidence that since they’re the ones with the product, the paltry little customer …

There’s a quote by Carl Gustav Jung that (shortened) says “You are what you do, not what you say.” That’s true in every walk of life, including the business world. But, when you’re operating a service business, and your product is based almost exclusively on what you say, the words that come out of your mouth become almost as important, …

It’s easy to do the right thing when someone is watching. But what are we going to do when we’re all alone, when we can slide by, when no one will ever know? Those are the times that really test us. Those are the times when our true selves really shine through. Trust is built when no one is looking. …

On a day that’s set aside for us to show thanks, why don’t we actually take a moment to do that. No matter where we are in our business journey, it’s likely that someone helped us get there. Whether we’re just starting out, and should be thankful for those people in our lives that encouraged us to try, or we’ve …

We often spend our days overwhelmed by the amount of work we’ve got to get done. It seems like we’re forever running, falling behind, never reaching the end of our pile of “important” things to do. But the truth is that, all too often, we’re simply hiding. Doing all the little things, the busy work, that we can find to …

We’d all like to be noticed. “Look at me” is an often repeated mantra in today’s world, and seems to be the default setting for too many of our businesses. We imagine that if we could simply get more eyeballs on us, success wouldn’t be far behind.. Instead of simply screaming more than the next loudmouth, why don’t we try …

Business owners spend a lot of their time hiding. Designing a logo. Thinking up a cool company name. Working out their color scheme. Coming up with some crazy tag line. Redesigning their website again… for the ninth time. It’s all hiding. Wasting time on things that don’t really matter that much, just so they don’t have to do the hard …

We may like where we are, and fight hard to keep things from changing. We may have worked hard to reach our goals, and be satisfied with the way things turned out. We may resist upgrading, changing, or doing something different. We may try to resist the future, but it’s coming anyway. Might as well embrace it.

Persistence is an often underrated trait. Quite often, the win doesn’t go to the business owner who’s the most talented, best looking, or incredibly crafty at marketing. It goes to the person who never gives up. Who, even when things look the worst, just keeps on going. Nike tells us to “just do it”, but “just keep doing it” may …