All the great football players have coaches. And the best tennis players. Golf pros have people who work with them on their swing. Multi-platinum singers have voice coaches. Richard Branson, Tony Robbins, and Oprah Winfrey all have coaches. Cambridge online dictionary tells us a coach is “someone whose job is to teach people to improve at a sport, skill, or… …

If we’re in business long enough (usually a few days or so…), we’re going to run into problems. We’re going to have to deal with a customer who’s not happy with how things went. As I’ve said before, it’s usually best to pay them to go away as quickly as possible and move on with our lives. But that doesn’t …

Decisions. It’s a word that most of us spend our lives avoiding. Making a decision is hard. It forces us to choose. It compels us think about our options. It obligates us to figure out which direction we’re going to take. Commitment is difficult. It’s intimidating. It’s exhausting. It means we’re on the hook for the results. And we don’t …

New business owners are often frustrated by the amount of competition they’re faced with when starting their companies. They (erroneously) think that things would be so much easier if there weren’t so many other companies out there contending for the same business. And they would be wrong. Unless we’re creating a brand new industry that’s never before been invented (and …

It doesn’t take a large monetary investment on our part to be nice to our clients; to provide exceptional customer service. No, we’re not required to go out of our way to make sure that everyone feels taken care of, to verify that they understand what we’re trying to tell them, or to make certain that they believe they’ve gotten …

Many business owners decide to take the plunge, making the decision to grow their business. While there’s nothing inherently wrong with wanting to grow your business, it’s best to make sure that we’re going in with our eyes wide open. There are some important questions that we’ve got to ask ourselves before making that decision: Are we comfortable with our …

We get upset when things break, usually right after the guarantee runs out. Planned obsolescence, it’s usually called. The car starts giving us problems once we reach that magic number of miles. The dishwasher stops cleaning the dishes after a year. The roof starts leaking once our new home warranty period is over. And on, and on, and on. We …

We work hard to get in front of more and more people. We spend all our time (and resources) attempting to show up on the radar of every possible customer out there. What if, instead, we tried hard to please just those people who would appreciate what it is we do? Less work. Less stress. Less overhead. More satisfied clients. …

It can be hard, especially in today’s world of overwhelming information, to stay up to date. We decide that we want to stay educated on our subject of choice, but quickly become bogged down by the sheer volume of information we think we’ve got to tackle. First, we’re intimidated by the amount of knowledge we think we need to acquire …

We think that we’ve got a great idea. In reality, we’re probably not the first person who’s ever thought of it. Most likely, we’re borrowing stuff from others who’ve gone before us. In all likelihood, it’s not gonna be an instant win. The odds are that it’s going to take us longer than we thought it would. Chances are that …