If at first you don’t succeed, try, try again. Thomas H. Palmer If we’re not getting the results that we want… If we never seem to be able to break through… If we start to feel like we’re in a rut… If we’re constantly having problems with our clients… If we seem to be running up against the same issues …

No matter how many times we do things right, no matter how many of our clients are happy, no matter how many 5-star reviews we get, we’re still dismayed when a customer complains. For most people, it’s natural to want to be liked, but we’ve got to remember that we can’t please everybody. Some people are going to be upset, …

It’s not something that we often think about (because we’re too busy to stop and ponder life), but we are obviously products of our era and everything we do is optimized for speed. We try desperately to finish everything on our to do list as quickly as possible. So we can move onto the next thing. And while our weekly …

In a world where there’s so many choices, how do we get people to choose us? In seconds, and only a few clicks away, they’ve got dozens (hundreds?) of competitors to choose from, often at a cheaper price than us. How can we compete with that? We can’t. So why try? In his book Meatball Sundae, author Seth Godin tells …

All too often, we’re overwhelmed by the amount of things we’ve got to get done in our business. No matter how much we do, we keep getting further behind. Maybe it’s time we stopped trying to do everything and focused on the one thing that matters. The more you try to do, the less you actually accomplish. from The 4 …

We all have things that have to get done. Pay the bills. Update the accounting books. Follow up on those emails. Get things lined up for the next job. Over and over again… We don’t really enjoy doing those things that have to get done, but we do them anyway. Because they have to get done. Maybe they don’t have …

We all want to be better at what it is we do. So, how do we do that? What’s the secret to success? What is it going to take for us to make the move? It’s simple, really. We need to start surrounding ourselves with people who are better at what we do than we are. If we’re the best …

Too many times we tell ourselves that we’ll get to it later. We throw together something quickly just to get it out the door, with the idea that we’ll make things right once we’ve got a bit more time. But we’re just kidding ourselves, aren’t we? We’re going to keep operating from that same jacked up program, using the same …

We’re taught to be afraid of the big one in our business. The lawsuit. The investigation by our licensing entity. Being hounded by our enemies, our competitors, or some local news organization with a camera in our face. We’re scared of those momentous, earth-shattering incidents, just like homeowners are afraid of being blasted by a life-changing, catastrophic event. In reality, …

You can’t protect an idea. If you’re worried about someone stealing your idea, stop worrying: it’s a complete waste. You think they won’t get that idea at some point? Ideas aren’t scarce: What’s scarce is doing the difficult work to bring the idea to life. Seth Godin paraphrased by Tom Morkes in Notes From Seth Godin’s Revolution Conference